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Navy Federal is definitely not the sort of bank out active duty members should be using. Despite all of the promotional crap they throw at our recruits in Basic Training, I'd advice against doing business with them. Recently an individual called impersonating me, trying to guess information on my account and Navy Federal continued the call.
Funds were transferred from checking and savings to ANOTHER NAVY FEDERAL ACCOUNT most likely another clueless navy federal account holder. This means that my account has not been the only one going through fraudulent activity. After the situation, I called Navy Federal to get the situation situated. After hours of going back and forth, they informed me that they filed a claim for both my checking AND savings account. They redid my online banking and returned the money fraudulently transferred from my checking, but turns out they never even filed a claim for my savings. I called around 2 weeks later to see what was status of the claim on my savings (which is when I found out that they never did file a claim) and they told me I had to wait 7-10 business days even though they were aware that they failed to file the claim after being told that they indeed did. On top of this when they reestablished my online banking, they didn't bother resetting me security questions and I had to get on the phone with them again to get this done. These sorts of situations can go much smoother if their departments are properly trained on how to handle fraud, which with the recent event it has shown me that they are not. This is a message to all of my active duty brothers and sisters that are overseas, you guys are more prone to fraud and I would absolutely hate to see one of you go through the same situation while overseas, as Navy Federal has clearly shown me that they really don't give much of damn. I've been with them since I begun my time in the US Navy and like I stated, I'd hate to see my brothers and sisters find themselves in a situation like this and have to have Navy Federal handle it. Again, all active duty members, veterans and spouses be aware and if you are able to do so find a bank with more properly trained representatives.
I heard that the Credit Union is getting rid of the coin machines in May is that true. If so why when it is so benificial to members.
I am in the process of moving to Charlotte, NC I am a Veteran (Army) and want to join so I can buy a house. What do I need to do.
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